We cannot refund or exchange goods for change of mind or errors you made in your order. We may, at our sole discretion, allow a return for store credit or exchange product on a case-by-case basis, provided that the item in question is: returned within 28 days of order; not used or worn (with original tags and/or packaging); in a resalable condition; and not damaged in any way. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. If we allow a return in these circumstances, we will ask you to follow our returns process. We may provide you with a product exchange or store credit only when we receive the returned product. You are responsible for payment of return postage on your order. Change of mind returns are not accepted on makeup and skincare products for hygiene reasons. Remedies for defective goods are still available. Under no circumstances can we accept change of mind returns if your order has not yet been dispatched from our warehouse. Returns process: In the first instance please email us at firstname.lastname@example.org with your order number including the reason for your return and any photos you may wish to provide. A staff member will reply to you within 48 hours.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Bondi Sands for example cannot be shipped internationally.
We use Australia post for our shipping provider. Orders placed before 2pm are shipped the same day. Standard shipping is 3-7 business days, we provide the option for Express shipping for a few dollars more which delivery is estimated between 1-3 business days but in most cases the following day after you have placed your order.
Shipping is charged at a flat rate of $7.95 and free for orders over $79 within Australia. This excludes any heavy weight items such as styling tools which are charged at a flat rate of $15 (Express). International shipping charges are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full 100g.