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Shipping & Returns

RETURNS

  1. We cannot refund or exchange goods for change of mind or errors you made in your order. We may, at our sole discretion, allow a return for store credit or exchange product on a case-by-case basis, provided that the item in question is:
    1. returned within 28 days of order;
    2. not used or worn (with original tags and/or packaging);
    3. in a resalable condition; and
    4. not damaged in any way.
  2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
  3. If we allow a return in these circumstances, we will ask you to follow our returns process.
  4. We may provide you with a product exchange or store credit only when we receive the returned product. You are responsible for payment of return postage on your order. Change of mind returns are not accepted on makeup and skincare products for hygiene reasons. Remedies for defective goods are still available. Under no circumstances can we accept change of mind returns if your order has not yet been dispatched from our warehouse. If a refund is granted a 10% processing fee applies.

Returns process:

In the first instance please email us at customerservice@lacefacebeauty.com with your order number including the reason for your return and any photos you may wish to provide. A staff member will reply to you within 48 hours.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped outside Australia. If your order contains a product that restricts us to post internationally, you will be refunded for that product and the rest of your order will be shipped.

We use Australia post for our shipping provider. All orders are dispatched within 24 hours on the next business day but in most cases the same business day. Standard shipping is 3-7 business days, we provide the option for Express shipping for an extra $10. Delivery is estimated between 1-3 business days but in most cases the following day after you have placed your order.

Shipping to New Zealand and within Australia is charged at a flat rate of $10 for standard shipping and $15 for Express. Orders over $50 going to New Zealand and within Australia received Free standard shipping or $10 for Express.

International shipping is charged at one of the two flat rates which is $20 or $30 depending on the weight and size of your order.